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ALL ABOUT US
Our Pet Store grew out of our love for all animals. We provide everything you need to keep an animal in your home because we have pets in ours.
We understand the special bond between pets and their owners, and we want to encourage that kind of love in everyone.
Pet ownership is a rewarding responsibility, and with this in mind we continue to make sure that everyone who comes to us is well-educated and understands the obligations required to keep a happy and healthy pet. As a result of our hard work, our customers constantly tell us how happy they have been since having a pet in their lives. We just love when they share cute stories about the pets they have come to love so much. Visit us today and see how truly happy having a pet will be for you.
RETURNS
1. Replacement of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
2. If the item was defective, customer shall inform petplanet.ph within 7 days. Kindly send us an email at petplanet@gmail.com and we will get in touch with you to investigate and provide you with instructions on the matter. In case customer informed petplanet.ph later than 7 days, the concern will still be investigated but item replacement will be under manufacturer’s disposition.
3. Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable. PETPLANET may charge administrative and handling charges depending on the circumstances of the return.
4. Here are the list of reasons why customers can return their purchased product:
Item not as advertised - item(s) received is not as expected based on website or app purchase.
Wrong Item Delivered - item(s) received by the customer is not the same product he/she ordered.
Damaged Item - item(s) received by the customer may have dents, scratches or any issues that relates to cosmetics quality.
Defective item - item(s) received by the customer is not working properly or it has “Factory Defect”.
Missing Accessories/Item - Some parts or bundles of the order is missing.
PET PLANET WARRANTY
Our Policy
1. The commitment of PETPLANET is to provide support and assistance to customers who would like to avail of the manufacturer’s warranty.
2. Kindly ensure to keep the Official Sales Invoice for warranty purposes.
3. In case the item purchased online has a problem, customer may contact us (09216079657) or email us at petplanet@gmail.com for proper instructions.
4. All reported items claiming under warranty, are subject to manufacturer’s verification or investigation. Warranty claims will be according to manufacturer’s disposition.
5. PETPLANET is not liable for any losses suffered by any third party directly or indirectly caused by repairs or remedial work carried out without PETPLANET's prior written approval; and the customer shall indentify PETPLANET against all losses arising out of such claims.
6. PETPLANET shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Products has not been paid in cleared funds by the due date for payment.
7. To the extent allowed under Philippine law, PETPLANET shall be under no liability whatsoever in respect of any defect in the Products arising after the expiry of the applicable Product Warranty, if any.
SHIPPING AND DELIVERY
1.Delivery and shipment of orders within the Philippines shall be handled by PETPLANET or its affiliate companies or parties as long as destination is covered by its delivery network. Delivery of the products shall be made to the address you specify in your Order.
2.Shipping and Packing charges shall be as set out in the Order.
3.Orders are normally dispatched on the third day after the order was accepted; delivery lead time are as follows:
a) 1 - 3 working days within Metro Manila
b) 5 - 7 working days for Luzon Area
c) 8 - 13 days for Visayas and Mindanao